I would like to rent a tent, however, I'm not sure what size will fit. Can you help?
Please contact our office so a representative can guide you. First refer to our "tents" page to select the style of tent you may need. Second you will want to refer to the "tent seating chart" to determine what size (how large) a tent you will need for your event.

I'm not sure what style of tent to rent. How do I decide?
Please refer to our "tents" page and to our pricing page to help you make the right decision.

How do I reserve items for my event?
The staff will schedule your items and explain all requirements prior to rental including any contract issues. A deposit of 20% is due when order is scheduled You may mail check or money order to the address on our contact page. We also accept master card and visa.

Do I have to be at the site when items are delivered?
We recommend that you be at the site when the items are delivered. This allows you to count and sign for all items that are included in your contract. You are responsible for items left at the site at the time they are dropped off until the time they are picked up. The area of drop off should be a secure area where you feel comfortable in leaving them. Remaining balance must be paid for at delivery/setup unless payment in full has been made or other arrangements made in writing prior to delivery.

How do I leave the items when the event is over?
All tables and chairs need to be taken down and stacked as they were received at the site. Services for event item takedown can be offered for additional fees. These services must be made in advance and added to your contract. Any missing or damaged items will be billed back to the customer. All items are to be returned in the same condition in which they were received. Special cleaning fees may apply if items are returned to us dirty and unacceptable.

What are your office hours and where are you located?
Office hours are from 8 am until 5 pm Monday through Friday. Our offices are in Lancaster and Rockbridge, Ohio. Please leave any messages with name, phone number, date of event if we are unable to answer you at the time of your call. All calls will be answered within 24 hours.

What if I change my mind and alter the items?
All changes to your order must be made prior to event and will be subject to availability of items. Any cancellations are subject to a fee depending on when and the extent of any changes you make. This is to ensure that all of our clients are provided with the needed items for each of their events.

Do you require a rental contract?
A contract will be given to you at the time of delivery and setup. Our staff will be glad to assist you in clarifying any questions you may have.

How do I pay for my rentals?
We require a small deposit to reserve any equipment and or tents for your event. We will accept cash, check, VISA or Master Card. Please call for details. All orders must be paid in full at point of delivery and setup.

What if there is an emergency outside of office hours?
We can be contacted at the numbers listed on our website. You may leave a message on our answering machine if we are not available. Please be sure to leave your name, phone number, date of event and person to contact. E-mail is also a fast way to reach us. Our staff monitors our e-mail very frequently.

When are the rental items to be picked up?
Arrangements will be made at the time the order is placed for both setup and teardown. An example would be if you are having an event mid-week -- we typically schedule pickup the day after the event. All items set on Fidays for weekend events will come down on Mondays unless otherwise arranged with the customer. All weekend events will need scheduled for a weekday setup. Weekend setups are only scheduled on an as needed basis.